Privacy Policy

Last Updated: January 20, 2025

This Privacy Policy describes how New Energy Diligence, Inc. ("NED," "Ask NED," "AskNED," "we," "us," or "our") collects, uses, and discloses your information when you use our website (the "Site").

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you directly provide to us, including:

• Contact information (name, email address, phone number, company name)
• Account credentials (if applicable)
• Communications and correspondence with us
• Service request information
• Payment information

1.2 Information We Collect Automatically

When you visit the Site, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on pages, links clicked)
• Cookies and similar tracking technologies
• Location information (based on IP address)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and maintain our services
• Process and fulfill your requests
• Communicate with you about our services
• Improve and optimize our Site
• Protect against fraud and unauthorized access
• Comply with legal obligations
• Send marketing communications (with your consent)
• Analyze usage patterns and trends

3. How We Share Your Information

3.1 Service Providers

We share information with third-party service providers who assist in:

• Hosting and maintaining the Site
• Processing payments
• Analytics services
• Customer support
• Email and communication services

3.2 Legal Requirements

We may disclose information if required by law, regulation, or legal process.

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your information. However, no security system is impenetrable, and we cannot guarantee the security of your information.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Restriction of processing
• Data portability
• Withdrawal of consent

6. International Data Transfers

We may transfer your information to countries other than your country of residence. When we do so, we implement appropriate safeguards to protect your information.

7. Children's Privacy

The Site is not intended for children under 13 years of age. We do not knowingly collect information from children under 13.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our Site. You can control cookies through your browser settings.

9. Marketing Communications

You can opt out of marketing communications at any time by:

• Following the unsubscribe instructions in our emails
• Contacting us using the information below

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Policy on our Site with a new "Last Updated" date.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information we collect and how we use it
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising these rights

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please visit our Contact Us page.

13. Additional Rights for EU Residents

If you are in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right to object to processing
• Right to lodge a complaint with a supervisory authority
• Right to be informed about automated decision-making

14. Legal Basis for Processing

For EU residents, we process your personal information based on one or more of the following legal bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests

15. Data Protection Officer

For EU-related privacy matters, please visit our Contact Us page to reach our Data Protection Officer.